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News and updates

Covid-19 Lockdown Updates

24-August-2020

Updates -

Shipping in parts of Haryana, Punjab, Maharashtra, Tripura, Madhya Pradesh, Odisha, West Bengal, Chhattisgarh, Sikkim, Meghalaya, Assam, Manipur and Udhampur are likely to be impacted due to the lock-down imposed by local government authorities. Services are still affected in certain containment zones in other States. Stay safe!

4-August-2020

Updates -

Shipping in parts of Maharashtra, Tripura, Madhya Pradesh, Odisha, West Bengal, Chhattisgarh, Sikkim, Meghalaya, Assam, Manipur and Udhampur are likely to be impacted due to the lock-down imposed by local government authorities. Services are still affected in certain containment zones in other States. Stay safe!

2-August-2020

Updates -

Shipping in parts of Maharashtra, Tripura, Madhya Pradesh, Odisha, West Bengal, Chhattisgarh, Assam, Sikkim and Meghalaya are likely to be impacted due to the lock-down imposed by local government authorities. Services are still affected in certain containment zones in other States. Stay safe!

31-July-2020

Updates -

Shipping in parts of Maharashtra, Tripura, Madhya Pradesh, Odisha, West Bengal, Uttar Pradesh, Chhattisgarh, Sikkim and Meghalaya are likely to be impacted due to the lock-down imposed by local government authorities. Services are still affected in certain containment zones in other States. Stay safe!

29-July-2020

Updates -

Shipping in parts of Maharashtra, Tripura, Madhya Pradesh, Odisha, West Bengal, Uttar Pradesh, Chhattisgarh and Sikkim are likely to be impacted due to the lock-down imposed by local government authorities. Services are still affected in certain containment zones in other States. Stay safe!

27-July-2020

Updates -

Shipping in parts of Maharashtra, Tripura, Madhya Pradesh, Odisha, West Bengal and Uttar Pradesh are likely to be impacted due to the lockdown imposed by local government authorities. Services are still affected in certain containment zones in other States. Stay safe!

24-July-2020

Updates -

Shipping in parts of Maharashtra, Karnataka, Kerala, Odisha, West Bengal, Sikkim, Raipur, Lucknow and Kanpur are likely to be impacted due to the lockdown imposed by local government authorities. Services are still affected in certain containment zones in other States. Stay safe!

22-July-2020

Updates -

Shipping in parts of Maharashtra, Karnataka, Odisha, West Bengal, Raipur, Lucknow and Kanpur are likely to be impacted due to the lockdown imposed by local government authorities. Services are still affected in certain containment zones in other States. Stay safe!

21-July-2020

Updates -

Shipping to Bangalore, Pune, Goa has resumed except for certain containment zones. Services are still affected in certain containment zones in other States. Stay safe!

20-July-2020

Updates -

Shipping in parts of Maharashtra, Karnataka and Raipur are likely to be impacted due to the lockdown imposed by local government authorities. Services are still affected in certain containment zones in other States. Stay safe!

17-July-2020

Updates -

Deliveries to Madurai has resumed except for certain containment zones. Shipping to the following state Odisha, Maharashtra, Bihar, Pune, Kolkata and Bengaluru has been stopped due to lockdown imposed by the state governments. Services are still affected in certain containment zones in other States. Stay safe!

14-July-2020

Updates -

Shipping to Bangalore, Bihar, West Bengal has been stopped due to lockdown imposed by the state governments. Services are still affected in certain containment zones in other States. Stay safe!

 06-July-2020

Updates -

Deliveries to Chennai has resumed except for certain containment zones. Madurai District in Tamilnadu is still under intense lockdown till July 31st. Services are still affected in certain containment zones in other States. 

 20-Jun-2020

Updates -

Deliveries to Chennai and surrounding 3 districts are stopped for now. We are able to ship to other districts in TN and to almost everywhere in India except containment areas. But delivery time frames across the board are consistently more than previously. Stay safe!

 07-Jun-2020

Updates -

We have been able to open up more and more door deliveries in Tamil Nadu, Bangalore and limited parts of the country. We are also working and finding more partners to help us deliver our orders and we are having more and more success in reaching our customers. 

Some of you might wonder what goes into shipping your order. These are the factors we have been considering since the shutdown

Is door delivery available to that shipping address?; Can Courier partner who can deliver to that address collect COD?; What is the transit time of the package Vs. what is the Shelf Life of the Package?; and finally, for non Tredy Foods product, will we be able to collect the product from the Vendor/Farmer so that the product is fresh.

Based on the answers to the these factors, we have been shipping the products as fast as possible. We have added more members to our team to help in reaching you and to get the products to your door as soon as possible. 

Please feel free to contact us for the latest updates on your order. Please be assured that we are working 7 days a week, and following all the cautionary measures since the COVID-19 Pandemic, to get the products shipped. We sincerely apologize for the unavoidable delays, but we hope to get the orders delivered to you as fast as possible.

Stay Safe!

12-May-2020

Delivery Updates -

  • Pickup only: Currently, our courier partners are not able to provide us with door delivery because of numerous constraints. We can only provide delivery to their hub offices from where the customer needs to come in and pick it up. For instance in Chennai, your orders will be sent to your closest neighborhood hubs and customers should need to go and pick up the products. Similarly in other cities, order will be held in their hub office for pickup. 
  • COD Not available: COD orders is currently not an option to a vast majority of pin codes because of new difficulties in handling and processing cash payments.
  • Intrastate delivery options limited : Deliveries outside Tamil Nadu and Bengaluru are limited and depends on post code. 

Product Availability Updates -

  • Vendor - Our vendor network is vast and spread across India. Each is facing unique issues ranging from being unable to open the stores, limited manpower or lack of shipping options from their origin. We are trying our best to source the items but current events are making this beyond our control.
  • Kitchenware products can be sourced easier than food products. Delivery of food products can be delayed as we want to provide only fresh and authentic products.

Mangoes -

  • Mangoes are available immediately for shipping. But the above restriction of hub pickup and pre-paid orders apply. 
  • We have COD delivery options available for Salem, Tirupur and parts of Chennai. Please contact customer care for more details.

 We apologize for the the unintended delays and difficulties. Please contact our customer care team if you have have any questions or concerns.

 

Reopen after Covid-19 Lockdown 

4-May-2020

We are open, and operating with a very limited capacity.

Our Courier Partners are still opening their network. It is difficult to guarantee a delivery date but we are hoping to have more clarity in 3 days.  Cash on Delivery orders will be more problematic than pre-paid orders due to the issues in physically handling cash.

Our Customer Care team will be calling all customers with orders before we ship out the orders.  Also, all our food products will be made or procured to guarantee fresh products.

Furthermore, here are the steps we are undertaking to guarantee safe, fast and fresh delivery of your orders.

  • Regular deep clean of premises
  • Gloves, and masks worn on premises with periodic handwashes
  • Daily health monitor of employees and adequate safe social distancing
  • Minimize contact with your products

Please contact our customer care team if you have have any questions or concerns.